Grievance Redressal

The objective of the policy is to ensure that:

  1. All customers are treated fairly at all times.
  2. All complaints, critical requests and issues raised by customers are dealt with courtesy and resolved on time.
  3. Customers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution to their complaint.
Redressal mechanism for grievances

Level 1

Online queries via email –

First response time – 2 working days

Resolution Time
Level 2 (Queries)

If timely resolution is not provided in Level 1 or customer is not satisfied with the resolution provided, he/she can call helpline number between 10am to 6.30 pm on working days

Phone – (+91) 011-45128901 / 02

Resolution Time
Level 3 (Complaints)

If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:

Nodal Officer

R S Bansal
2/21, Industrial Area, Anand Parbat, New Rohtak Road, New Delhi - 110025, India
Email :

Ready to get started ?

Speak to a our specialist at (+91 011-45128901/02)